Guidelines/FAQ

Which products can I complain about/send in?

• All CIMCO screwdrivers, pliers and hand crimping pliers (except hydraulic) purchased from the beginning of membership and for which there is proof of purchase.
• Products of the aforementioned product groups that have been used properly.

How can I complain/return a product?

• The prerequisite is an active club membership
• To send in your product, simply send us an e-mail to club-umtausch@cimco.de and we will immediately take care of the exchange.

What does “lifetime warranty” mean?

• As long as CIMCO carries the products in its assortment, the described warranty will be granted.

How does the membership work?

• The Membership is free of charge.
• It can be cancelled at any time.
• Membership is personal and non-transferable.

Who can I contact if I have any questions?

We are happy to help at any time – please send us a message to club@cimco.de.

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